Contact Us

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Studio 6 Level 1 611-617 Elizabeth Street
Sydney, NSW 2016
Australia

0419 686 979

Customer Care

Please note that this is a general guide to sizing, and the measurements provided are to give you an approximate idea of what size you will be in STANZEE against your own measurements.

stanzee leather

PLACING ORDERS

We accept payment all Major Credit Cards. Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will received an Order Confirmation email.  

PRE-ORDERS

Selected products will be available for Pre-Order. The expected delivery period will be noted in the description of the product on our E-Boutique. Please familiarize yourself with the following Pre-Order terms before completing your purchase:

{C}•   At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order

{C}•   Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.

{C}•   Standard return & exchange policies apply to all pre-orders. 

 

CARE INSTRUCTIONS

All garments are clearly marked with care instructions found on the inside of your garment. Please read carefully as most of our garments are made using leather and a specialist dry cleaner is recommended if needed.

 

To ensure the longevity of your leather garments we recommend the following care instructions.

·      Leather garments should be cleaned by professional leather specialists your dry cleaner will be able to recommend one

·      Do not store in direct sunlight or place near heat

·      Do not keep in plastic bags, to prevent any mildew growth allow for ventilation

·      Treat leather with a suede and leather guard like a scotch guard to prevent the ingress of water stain or grime

·      To remove any surface dirt, wipe with a clean lightly damp cloth

·      Any variances in the surface appearances are due to the natural finish of the material

·      Colour variation may also occur with general wear and cleaning

·      To avoid stretching and to keep the leathers shape, store garments on a wide wooden or plastic hanger. Avoid using metal hangers and hanging skirts and pants with clothing pegs or placing them over doorknobs etc where the stress in the leather is very localized.

 

Leather garments age over time and only add to their beauty and natural characteristics, all leather used are of the highest quality.

 

 

SHIPPING RATES & DELIVERY PERIOD

All product prices and payments made on this site are in Australian Dollar currency.

We Ship to Australia and International. Shipping costs quoted below;

AUSTRALIA                                                                           Traceable, Australia Post ‘Express Postage’ Free Shipping Australia Wide Delivery 1-3 business days                                            

INTERNATIONAL                                                                   DHL Service $35 Delivery 3-5 business days

Australia Post and DHL are our providers and work extremely hard to get all deliveries to our customers within the quoted time, however there can be unavoidable delays. 

 

DELIVERY & TRACKING INFORMATION

If your order is placed over the weekend or on a public holiday, it will be processed the next working business day.

In order to receive your package in the time frames listed please ensure you provide a contact number and delivery address as they cannot be changed once your order has been placed. If your details are incorrect we cannot be responsible for loss of any packages local or international. 

All packages require a signature upon delivery and will be delivered between 8am- 6pm Monday to Friday. In the event that no-one can sign at your address, the courier will leave a card for you to collect your parcel from the nearest Post Office. Once your order has been dispatched you will receive an email with tracking information.

INTERNATIONAL NEW ZEALAND DELIVERY

International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country. Duties and taxes incurred are the responsibility of the delivery recipient. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package may incur but for more information please contact your local customs office directly.

If you refuse a shipment from S T A N Z E E, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to S T A N Z E E. This amount will be deducted from your merchandise refund.

Please note: That in accordance with Australian export regulations we are required to declare the exact value of all items. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if the customer has placed the order with the intention of delivery to a gift recipient.

RETURNS & EXCHANGE POLICY

You are able to exchange or return your order only if Merchandise is in a saleable condition with all original tags attached, this policy is non-negotiable. Returns or exchanges are accepted on goods within 7 days from the date of purchase in Australia. For International purchases you have 7 days to notify info@stanzee.com.au and return your item(s) from the date you received the package. Items not received within this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. Merchandise returned without tags and a Return Authorisation Number and Slip not completely filled, may result in a delayed refund or not qualify for a refund. Shipping is non refundable and no returns or exchanges are accepted for items on sale, sale is final. 

Faulty Items: In the unlikely event that you receive an item that is faulty, we will issue you with an RA number and ask you to return the item for assessment. Please note that garments that are damaged as a result of wear and tear are not considered faulty. We will choose to replace the item and ship it to you at our cost (subject to availability), have the garment repaired at our cost, or we will issue a full credit valid for 6 months or refund. Refunds will be returned to the same account used to purchase the item. Refunds are made against the original Credit Card used. We cannot refund onto a different card. We process refunds within 1-2 days of receiving them, however please keep in mind they can take up to 10 business days to come through onto your account. 

S T A N Z E E reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. Items received for return will be carefully inspected before any exchange or credit is given. Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Stanzee take no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied. Refunds will be processed less shipping and duties as soon as possible however please allow up to 2 billing cycles for the refund to appear on your credit card statement.

Please be advised that the S T A NZ E E eBoutique does not offer returns or exchanges on any sale/discounted items. We kindly ask that you consider your items carefully before making a purchase.

If you would like to return or exchange your item(s) for any reason, please contact our staff on info@stanzee.com.au so that we can email you a Returns Authorisation Form and a Return Authorisation Number (RA Number).

Please Return Goods To

PO BOX 1083

Strawberry Hills

Sydney, NSW

Australia 201

 

If you have any further questions regarding delivery or returns, please email info@stanzee.com.au. Thank you!